Subject: English Language Test - Rishibha Singh
From: Rishibha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 09:42:16 -0500

| | Foreign Language Screening Test

Name | Rishibha Singh    /  (110096) 8860952093    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam,

Thanks For Writing Us ,

Sorry for inconvenience what you have caused after not getting product at your address yet . As per your order request you mentioned your address as 4th floor garry apartment .You wanted to deliver your product at stephen street but we have received  request on behalf of Garry apartment address.Kindly give request on behalf of correct address so that we can deliver your product earliest.

Once we will received the correct address from your side we'll be dispatching it within  2 working days.

Should you need any further assistance please do not hesitate to contact us.
You can contact freely on xxxxxxxxx also write a mail on [email-masked]

Thanks&Regards,
Rishibha Singh
Team Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thankyou For Writing Us,

Sorry for inconvenience  what you have caused after  received the damaged product.

If you want change your product then we will definitely  help you with the same.We are forwarding your concern tio the technical department .And our technical department will check these issue and coordinate with you within 24hrs. on your registered mobile number .So i am requesting to you please wait for 24hrs.

If you have any query then please contact on the same number 123456 and also write a mail on [email-masked]

Thanks&Regards,

Rishibha Singh

Team Customer Service

| |