Subject: English Language Test - Ramesh kumar
From: Ramesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 05:27:42 -0500

| | Foreign Language Screening Test

Name | Ramesh kumar    /  (+91) 9760509860    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello customer

We wanted to send you an update on the recent order of hand bag you placed with us. We have just learned that courier tried to deliver the order but the address as per the courier was wrong. We are working directly with the our delivery partner to minimize the impact. I have escalated the issue and our concern team will contact you within next 24-48 hours,

We apologize for the delay and appreciate your patience while we work to get your order to you as quickly and safely as possible. Thank you for your support.

Sincerely
babyshop.com support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

We regret the TV cabinet you purchased is causing you difficulties. Because Homebox products are tested thoroughly before shipping, it is a rare instance when one is found defective. In the next 24-48 hours, our delivery executive will reach you to collect the defective TV Cabinet and will provide you a new one (of the same model) in return. We want you to be a satisfied Homebox customer.
We appreciate your patience while we work to get your issue resolve as quickly and safely as possible. Thank you for your support.

Sincerely
Homebox support team

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