Subject: English Language Test - Dev Bhardwaj
From: Dev Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 01:33:59 -0500

| | Foreign Language Screening Test

Name | Dev Bhardwaj    /  (+91) 08979945540    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To- [email-masked]
From- [email-masked]
Sub- Reply to the non-delivery of the order.
Respected Sir, Ma'am,

This email is regarding order number XYZ which was supposed to have reached you by now.
Unfortunately,the courrier company could not carry on with the required process as the address was wrong . I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Extremely sorry that you had to go through this experience with us .
Thanking you,
Company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From- Homebox [email-masked]
To - [email-masked]
Sub- Reply to the order regarding refund or replaced.
Respected Sir,

Thank you for reaching out to request a refund on your purchase of TV cabinet.

I’m sorry to hear that our product didn’t meet your requirements. I completely understand that it isn’t for everyone.

Because your request falls under our refund policy we will gladly honor your decision. We have issued a refund to your account. It may take up to (4-5 days)to see the amount reimbursed to your account.
If you’re still on the lookout for the right choice for you, please let me know. I’d be happy to talk you through some of our other options and see if any of them feel like a good fit.
Thank you for your time and for giving us a try.
Thanking you,
Homebox Team

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