Subject: Trainer Candidate - Anushka Dutta
From: Anushka Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Nov 2022 01:31:17 -0500

| | Tech Support Test

Name | Anushka Dutta
E-mail | [email-masked]
Phone Number | (+91) 9870309150
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajnagar extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process developer | 03/06/22 | 25949
Previous Employer 1 | Se2 llp | Associate | 24/12/19 | 20883
Previous Employer 2 | Jet airways | CSA | 12/05/19 | 21500

If Selected, how much time do you need to join? | Immidiate
Please briefly describe your work experience specifically in Quality? | In genpact, I used to audit a files of the customer and if there any error so we used to forwarded back
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when staff greets them well and being polite with the customer but the great customer service is , If you greet well , being polite with them ,listen carefully, give assurance that their query will resolved within a TAT and make their query solved within a given time
What according to you makes you a good candidate for this position? | Iam calm, and having an possitive attitude and iam workoholic
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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