Subject: English Language Test - Masud Ghazi
From: Masud Ghazi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 12:35:08 -0500

| | Foreign Language Screening Test

Name | Masud Ghazi     /  (110025) 9625462290    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for writing to us.

I would like to inform you that handbag you ordered from our website Babyshop.com,is returned to origin because our delivery partner tried to contact you thrice but you didn't respond to the call.At last we sent an e-mail regarding this for your acknowledgement.If you want to re-order the item again,you can do that from your app itself.In the app,on top left corner, you will be getting an option to re-order.

Hopefully I was able to answer all your questions.

Regards
Babyshop
Masud Ghazi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for writing to us.

I would like to inform you that for replacement or return, you need to share the damage pictures of the T.V Cabinet and I am really sorry for the inconvenience that you faced because of us . I really appreciate your time and patience.

Thanks for putting some light onto your concern. I will surely help you with the same.once you will sharing the pictures of the damaged product, you will be getting the resolution from our side within 24 hours.

Regards
Babyshop
Masud Ghazi

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