Subject: English Language Test - Mohammad Qasim
From: Mohammad Qasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 05:14:40 -0500

| | Foreign Language Screening Test

Name | Mohammad Qasim    /  (+91) 7006195486    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,
As I have checked about the concerned order you are asking about. We would like to inform you the oder have been dispatched from our end and above courier have tried to deliver the order also but he informed us the that the delivering address is wrong.So, could you please help with us the updated delivering address. Soon we will deliver your oder.
Thanks and regards
Mohammad Qasim

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Sorry for this which happened with you, we can understand your situation. Since you have ordered this last week you should have checked your order at the time delivery and could have contact us .we could have did the needful.
From our side I will take your complaint forward and if there is possibility as you are looking. We will let you know.
Thank you for contacting us.
Thanks and regards
Homebox Team

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