Subject: English Language Test - Ashar Ahmed
From: Ashar Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 04:30:27 -0500

| | Foreign Language Screening Test

Name | Ashar Ahmed    /  (+91) 8800133898    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii Morgan,

Thanks for contacting Cherry E - commerce.

I hope you are doing well. This mail is with reference to your order number XYZ.

I am very sorry to hear that there hasn't been any movement on the parcel as yet. I understand that this is very concerning for you.

I can see that your parcel arrived to your local depot and the address that was mentioned was not correct. No need to worry please confirm the address again so that i can share the same information with the carrier and they will try to deliver your parcel in the updated address.

I really appreciate your patience and cooperation as you gone through all of this. Please feel free to contact us at any time. I am here to help you out. Have a great day ahead!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Morgan,

Thanks for contacting Cherry E-commerce.

I hope you are doing well. This email is with reference your TV cabinet.

I'm very sorry to hear that the item has too many scratches. I understand that this must very concerning for you.

No need to worry what best i can do for you is raise your concerned to the team and they look in to this and they will take 72 hours to get back to you as this is maximum time they take to investigate.

Please be assure that you will get an update regarding your issue on your registered email address or via call.

I trust the above information is clear and helpful. Please feel free to contact us at anytime. I am here to help you out. Have a great day ahead!

Best wishes
Ashar Ahmed

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