Subject: Trainer Candidate - Sonali Arya
From: Sonali Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 02:35:34 -0500

| | Tech Support Test

Name | Sonali Arya
E-mail | [email-masked]
Phone Number | (110062) 9873214616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tughlakabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek aegis | Specialist Quality | 15 dec | 27690
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15dec
Please briefly describe your work experience specifically in Quality? | Call monitoring, feedback, calibration, RCA, D-sat audit, training, coaching, etc
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Call monitoring and share feedback to agents, provide training to bottom quartile agents, compliance audit, D-sat audit and share report to manager, weekly/monthly dashboard, be a part of calibration. Daily meeting with team
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer satisfaction, Agent should be good listener, on call resolution should be provided on call, Need to be polite on call.
What according to you makes you a good candidate for this position? | I have good experience in QA, i have a ability to give feedback with in polite manner, i have clam nature, etc
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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