Subject: English Language Test - Twinkle Sharma
From: Twinkle Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 01:23:52 -0500

| | Foreign Language Screening Test

Name | Twinkle Sharma    /  (91+) 8847559767    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: customers email ID
From: senders email ID
22 November, 2022
Greetings!
Customer’s name, this is to bring to your notice that the item you ordered from our website (order ID) on 8 November,2022 was shipped by us and handed over to the courier company on the same date. The courier tried to deliver the order to you but the receiving address on the courier was wrong. Please edit your address on the delivery details section of your order summary ,so we can immediately send the order to your respective premises.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear(customer name),it has come to my attention that you weren’t fully satisfied with the purchase of your(product name) from our company. I am sorry that the product didn’t meet your expectations, as (company name) always strives for the best customer experience. We started and enquiry into the cause of the damage and discovered that the product was damaged during the course of shipment. I have made a note of your complaint. We will provide you a replacement for the respective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective TV and will provide you a new one(of the same model) in return.
Please accept our apologies for the inconvenience caused. I am including a one-year free warranty card with your order which includes thé replacement of the screen and other parts if damage occurred to them within a year of your purchase.
Please feel free to contact me via email if you need help with anything else.
Sincerely
Twinkle

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