Subject: Re: English Language Test - Rajindra Sanwal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Nov 2022 23:08:50 -0700 (MST)

stay in Ashok Nagar,sound ok,experienced,worked with Amazon chat process,will come to office to take Screening on 22 nov 22 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, November 21, 2022 4:18:13 PM 
Subject: Fw: English Language Test - Rajindra Sanwal 

interview 

From: Rajindra Sanwal <[email-masked]> 
Sent: Saturday, November 19, 2022 6:57 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Rajindra Sanwal 

	
	
			Foreign Language Screening Test 
		
	Name 	Rajindra Sanwal / (91) 9953935728 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, 

I understand that you have ordered a hand bag 14 days before but you have not received your order yet. I apologize for the inconvenience caused to you. I will surely help you in this matter. 

I have checked the order details and as per the tracking details, the courier tried to deliver your package but the shipping address was not correct and the package has returned to us 

To make the things write for you, I have issued complete refund for the order. The refund will appear in your original payment method in next 2-3 business days. 

I request you to please place the order again with correct shipping address and let us know the order number, we will waive off or refund you the shipping charges. 

I hope this helps. 

Thanks and Regards 
Rajindra Sanwal 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi, 

I understand your concern that the TV cabinet is having too many scratches on it. I apologize for the inconvenience caused to you. I will surely help you in this matter. 

You are our valuable customer and to make the things write for you, I offer you below options : 

1. We can send the replacement for cabinet and help you with the return label. 
2. You can return the item and we will issue complete refund. We will also help you with the return label. 
3. If you wish to keep the item then I offer you 30% refund for the item price. 

Please write us with the convenient option and we will surely provide you resolution as per your convenience. 

I hope this helps 

Thanks and regards 
Rajindra Sanwal