Subject: English Language Test - Lalit Narwat
From: Lalit Narwat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 01:01:20 -0500

| | Foreign Language Screening Test

Name | Lalit Narwat    /  (121002) 8178945787    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr. X

Subject:- Reply to non delivery of the order.

This email is in response to the email received by you on 22.11.2022.

This email is regarding order number xxxxx which was supposed to have reached you  by now.
Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with telephone number who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Thanking you,

XYZ company

Customer Service Representative

Lalit Narwat

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Xxx

Subject:- Reply to complaint against the installation of product.

We have received your email complaint against product quality. We are sorry for the inconvenience caused to you. Our team will contact you soon for further assistance.

Thank you.

XYZ company.

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