Subject: English Language Test - Simran Bagga
From: Simran Bagga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Nov 2022 00:50:58 -0500

| | Foreign Language Screening Test

Name | Simran Bagga    /  (201301) 9818424254    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Hope you're doing well. As we can see you haven't received your order yet. I
We sincerely apologize for the inconvenience caused to you. We can see that the order has been shipped from our end. However, as per our courier partner your address isn't correct and they are unable to deliver it.

We would request you to share the correct address so that we can deliver your order as soon as possible.

Thanks&regards
Simran.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Hope you're doing well. We are sorry to hear that you've purchased a TV Cabinet from us and it has scratches on it. We sincerely apologize for the inconvenience cause. We will surely replace it with a new one. We will deliver a new TV Cabinet for you be rest assured. We will check with our team so that you won't face this issue again Abdul. Hope to serve you better.

Thanks&regards
Simran.

| |