Subject: English Language Test - Kajal Kumari
From: Kajal Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 23:56:18 -0500

| | Foreign Language Screening Test

Name | Kajal Kumari     /  (91) 08638316202    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Hope you are doing well. Sorry for the delay in delivery of your order but due to wrong address we will not be able to deliver your order. Please confirm your correct address.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Hope you are doing well. Thank you for purchasing but as per  our return policy we can't return your product or refunded back the amount.sorry for the inconveniences.
Thanks and regards
,..............

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