Subject: English Language Test - Garima Batra
From: Garima Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 09:04:53 -0500

| | Foreign Language Screening Test

Name | Garima Batra    /  (247662) 7456968988    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii Ma'am/ Sir,
Thanks for contacting us. I want to clarify that we have delivered your order on the same day and on the mentioned address. Our delivery partner tried to deliver your order on the mentioned address but the address specified by you is incorrect. So you order is in pending stage now. Please specify the correct address. We assure you that we will again deliver your order on the updated address as soon as possible. Sorry for the inconvenience. For any further query you can contact us on 7689xxxxxx. Thanks for shopping with us!!!
Regards
Abc team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul,
Sorry for the inconvenience. We understand your problem and will resolve in the highest possible manner. We have a 15 days return policy with certain terms and conditions. Our refund policy is not available for electronic items. So you can avail our exchange policy for the defective product that you have received. You can exchange the item within 15 days by submitting the request for exchange on our application. Our delivery partner will come and take the defective product from your home only. We will be delivering a new unit to you as soon as possible. Hope your query has been resolved. For any further query you can contact us on 769xxxxxxx.
Regards
Homebox Team

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