Subject: English Language Test - Satyam Kumar
From: Satyam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 08:42:56 -0500

| | Foreign Language Screening Test

Name | Satyam Kumar     /  (201309) 8447907716    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr/Ms. Xyz

I hope this email finds you good

We are really sorry for the inconveniences caused by us.

Your product have been returned to it's origin because of the wrong address of yours that you have mentioned at the time order, you can change the address and get the product easily.

So please write us an email mention your new address and if you want to add your contact number you can add it.

I hope this email will help you.

Thanks and regards,

Satyam.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr Abdul,

I hope this email finds you good,

We are really sorry for the inconveniences caused by us we never want our customers go through like this situation.

As per your request, we are going to register a complain against the defective product our service agent will check the product and if he finds any defect on your product it should be replaced.
Our service agent will contact you within 2-3 days.

I hope this email helps you.

Thanks and regards

Team Homebox
Satyam

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