Subject: Re: English Language Test - BRIJESH KUMAR
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Nov 2022 06:34:50 -0700 (MST)

located-i Punjb, looking for WFH 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, November 21, 2022 4:17:47 PM 
Subject: Fw: English Language Test - BRIJESH KUMAR 

interview 

From: BRIJESH KUMAR <[email-masked]> 
Sent: Sunday, November 20, 2022 9:04 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - BRIJESH KUMAR 

	
	
			Foreign Language Screening Test 
		
	Name 	BRIJESH KUMAR / (91) 7719476387 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To: [email-masked] 

From: [email-masked] 

Sub: Reply to non-delivery of the order. 

Respected Mam, 

This email is in response to the email recieved by you on 19.10.2022. 

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery. 

Another way of completing the order is by contacting the courier company whose number is 98562XXXXX and providing him with your exact location or going to the courier company yourself and collecting it. 

Extremely sorry that you had to go through this experience with us.In case you have any further queries regarding this order, please feel free to reply to this email or let us know on the phone or customer service chat. 

Sincerely, 
Customer Service Representative 
Brijesh Kumar 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

We are sorry to learn that the T.V. you purchased from our website has undergone some damage while installation. Generally, we make sure that each product we sell is checked well and tested for quality before installation to the customer. The chances of a product being defective or damaged are therefore minimum. However, we have discovered that sometimes a product may be damaged while on its way or during its installation to the customer. In such cases too, the responsibility of replacement falls on us. 
We have a replacement or full refund policy for products that do not match our quality standards. So, rest assured that we will provide you a fully functional T.V. as a replacement or refund the amount.So, if you opt for a replacement it will be dispatched to your address in 3-4 business days. 
The delivery executive will be at your doorstep to collect the defective piece and provide you a replacement within the next 3 days. We regret the inconvenience caused. 
In case you have any further queries regarding this order, please feel free to reply to this email or let us know on the phone or customer service chat. 

Sincerely 
Brijesh Kumar