Subject: English Language Test - Smriti Singh
From: Smriti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 08:00:53 -0500

Foreign Language
Screening Test

Name

Smriti
Singh    /  (201309) 9654491524
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

First of
all courier tried to contact to customer and confirm the correct address and
deliver the order.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

If customer want to return then money was credit on account.
But if customer replace the order so customer not eligible money back.