Subject: Fw: English Language Test - hemant singh bisht
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 21 Nov 2022 11:07:49 +0000

interview
________________________________
From: hemant singh bisht <[email-masked]>
Sent: Friday, November 18, 2022 11:22 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - hemant singh bisht

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    hemant singh bisht    /  (91) 9015378871    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear (customers name)

We are so sorry that you won’t be able to receive your delivery on time.
the courier who was assigned to deliver the product had the wrong address of yours so they were unable to deliver the product.

Please update your address, or our executives will reach out to you regarding the same.
Please expect the delivery any time soon once we get the updated address. We hope you will give us a second chance to win back your trust. Please accept this voucher or discount, which you can use for your next purchase with us.

thank you
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi, abdul

We were so sorry to hear about the negative experience you had with our product (tv cabinet)
It wasn’t our intention to disappoint you. We completely understand your disappointment.
After we looked into the situation, we found the oversight resulted from the mishandling of the product during transportation. We regret that this error slipped past our quality processes. We have taken precautions to avoid this happening again by double-checking the product and recording customer feedback.

As a gesture of our regret, we are sending a replacement unit and providing a 10% discount on your future orders. I apologize sincerely for the stress this has put you under.

customer executive name
Homebox team