Subject: Trainer Candidate - Srishti Agraharrie
From: Srishti Agraharrie <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Nov 2022 01:27:05 -0500

| | Tech Support Test

Name | Srishti Agraharrie
E-mail | [email-masked]
Phone Number | (91) 7042491334
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pilani Expert Technologies labs Pvt Ltd | Associate Quality Manager | Till Date | 62000
Previous Employer 1 | Sorting Hats | Associate Quality Manager | October 2021 | 46000
Previous Employer 2 | Ambiguous | Quality Analyst | June 201 | 35000

If Selected, how much time do you need to join? | 1month

Please briefly describe your work experience specifically in Quality?

Handling a team of 12 QAs.
Auditing sales and Email calls.
Quality Sessions and Certification.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Handling the gaps in the process and minimising the escalation levels due to process gaps.... maintaining the data by bucketing the agents of the pilot batch.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service will help the customer resolve his query/problem in a certain framework of time however a great customer service will intend to then and there resolution of the issue/concern making the response time short.
What according to you makes you a good candidate for this position? | Working in a dynamic environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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