Subject: English Language Test - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 05:41:05 -0500

| | Foreign Language Screening Test

Name | Nikhil Kumar    /  (91) 9631727356    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us. I would love to assist you further. As I can check the address you provided is not correct and as a result, your order should not be placed at your address. I request you, please mention the correct address in your online profile and replace the order again. Additionally, you've been charged for the delivery which is $5.

Thanks
LiveSalesman.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I sincerely apologize for this happening, We are replacing the installed product and request you wait for the new one to be delivered. Rest assured you'll not be charged this time as it should be a complete waiver.

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