Subject: English Language Test - Rahul Maurya
From: Rahul Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Nov 2022 03:57:20 -0500

| | Foreign Language Screening Test

Name | Rahul Maurya    /  (+91) 8528437634    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir,
Your order of hand bag is in processing. Adress provided by you is wrong.please provide a correct location.so, our delevery boy can deliver your order as soon as possible
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,
As per our company policy your order has a one week replacement policy .
So, please return the damage product and our delevery boy will provide a new product as a replacement.
Have a good day.
Thank you

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