Subject: English Language Test - Arya Gupta
From: Arya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Nov 2022 09:11:57 -0500

| | Foreign Language Screening Test

Name | Arya Gupta     /  (+91) 8818832344    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening mam ,
As I can see your order was shipped on the same day , but your courier address was wrongly registered with us .
That's why your order was not delivered to you mam .
I request you to Correct the address mam .
Or send here the correct address on which you want your product delivery.

Thank you for contacting babyshop.
Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening,
I apologized for the condition of the TV cabinet delivered to you .
As I want to tell you sir/mam that we can not replace it as it take more tenure than this .
I'm mentioning this issue to my team sir /mam it will be repaired by our team by visiting your premises. They will soon contact you for knowing right date and timing .

Thank you for contacting babyshop.
Have a nice day.

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