Subject: Re: English Language Test - Rahul Shukla
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 18 Nov 2022 00:33:10 -0700 (MST)

stay in Noida,sound ok,5y of experience in chat support, last salary-20k, expecting-23-24k,shared test remotely, we shortlisted him already and offered 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, November 16, 2022 12:02:16 PM 
Subject: Fw: English Language Test - Rahul Shukla 

interview 

From: Rahul Shukla <[email-masked]> 
Sent: Wednesday, November 16, 2022 11:57 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Rahul Shukla 

	
	
			Foreign Language Screening Test 
		
	Name 	Rahul Shukla / (911) 8860121642 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello from Babyshop customer support, 

Greetings of the day! 

Dear Sir/Mam 

I understand that you are concerned regarding your order status. I apologize for the inconvenience caused. Please be assured I will help you with the issue. I have checked the details and found that the order was handed over to the courier partner same day the order was placed and the courier partner tried to deliver the order but the address provided by you is wrong or inaccurate. Please send us the correct or updated address. Once we receive the correct address we will share it with courier partner and ask them to deliver your order as soon as possible. 
Kindly provide your complete address including landmark if any. Waiting for your response. 
Thank you for contacting Babyshop.com. 

Thanks and regards 
Babyshop.com customer support. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello from Homebox customer support, 

Greetings of the day! 

Dear Sir/Mam 

I understand that you have purchased a TV cabinet and after installation you found scratches on the TV cabinet. I am apologize for the inconvenience caused. Please be rest assured I will help you with the issue. Since the TV cabinet is installed so I have initiated a return request along with uninstallation of the cabinet. I would like to inform you that tech visit for uninstallation will be done on 17-11-2022 and once the cabinet is uninstalled the return pick up will be done on 19-11-2022. After confirmation of return pick up a replacement order will be sent to you and it will get delivered to you in 5-7 business days. 
Thank you for your co-operation and understanding. 

Thanks and regards 
Homebox customer support