Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Nov 2022 09:06:55 -0500

| | Foreign Language Screening Test

Name | Deepak Kumar    /  (91) 9069267504    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

First of all extremely sorry for delaying of your order and i checked with my team and i found that our courier partner tried to deliver your order but due to incorrect address your order did not deliver yet. so please kindly update your correct address so that you will get your order as soon as possible.

Thanks and Regards,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Extremely sorry for inconvenience as you mention that after installation TV Cabinet you noticed some scratches on your TV cabinet. Don't worry sir definitely i will help you regarding same and i raised a complain regarding your TV cabinet box and as soon as possible you will get a resolution regarding same.

Thanks and Regards,
Homebox

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