Subject: Re: English Language Test - Nihala Shirin
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 17 Nov 2022 06:57:24 -0700 (MST)

stay in Delhi, sound ok,have experience in content writings,blogs,emails,worked with radio mirchi,salary looking for-20k,shared test remotely 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 5:20:31 PM 
Subject: Fw: English Language Test - Nihala Shirin 

interview 

From: Nihala Shirin <[email-masked]> 
Sent: Wednesday, November 9, 2022 5:25 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Nihala Shirin 

	
	
			Foreign Language Screening Test 
		
	Name 	Nihala Shirin / (110092) 8287335206 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 
This email is in response to your complaint regarding your order for a hand bag which you claim to have not recieved yet. 
We acknowledge the inconvenience caused by the situation.But as we contacted the courier agency they informed us that they delivered the order precisely at the location that you had set in while placing the order. 

We kindly ask you to recheck the location details and confirm if there has been an error occurred while setting the location from your side.You are requested to contact via email as soon you confirm about it. 

Kindly, 
Nihala Shirin 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer, 
We apologise for the inconvenience caused. 
But don't worry, the replacement for the order that you have made is under way and the product that has been installed at your house will be helped with to remove and replace by our company itself as soon an they get to your place on 11th November.To confirm the action, please send me your order tracking ID to the same email. 
Thanku have a great day. 
Nihala Shirin