Subject: Re: English Language Test - Rahul Shukla
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 17 Nov 2022 05:07:59 -0700 (MST)

stay in Noida,sound ok,5y of experience in chat support, last salary-20k, expecting-23-24k,shared test remotely 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 5:10:21 PM 
Subject: Fw: English Language Test - Rahul Shukla 

interview 

From: Rahul Shukla <[email-masked]> 
Sent: Thursday, November 10, 2022 11:43 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Rahul Shukla 

	
	
			Foreign Language Screening Test 
		
	Name 	Rahul Shukla / (911) 8860121642 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello from Online Store Support, 

Greetings of the day! 

Dear Sir/Mam 

We understand that you are concerned regarding your order which is not delivered yet. I apologize for the inconvenience caused to you. I have checked the details and I can see courier person tried to deliver your order but as per courier the address is wrong. I would request you to please share your address once again. Once the address is confirmed courier person will try to deliver the order again. 
Your co-operation is highly appreciated. 
Thank you for contacting Online Store. 

Online Store Customer Service 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello from Homebox Support, 

Greetings of the day! 

Dear Abdul, 

I understand that you are concerned regarding TV Cabinet you purchased last week and there are scratches found on it. I apologize for the inconvenience caused to you. Please be assured I will try my level best to help you. Since the Cabinet is installed I am arranging a technician to uninstall it. Once the cabinet is uninstalled return pick will be initiated. After return pick up replacement order will be sent to you. 
Hope this helps 
Thank you for contacting Homebox customer support. 

Thank you.