Subject: Re: English Language Test - Rovei Th
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 17 Nov 2022 05:02:31 -0700 (MST)

stay in Delhi,sound good,fresher, shared test remotely 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 5:21:34 PM 
Subject: Fw: English Language Test - Rovei Th 

interview 

From: Rovei Th <[email-masked]> 
Sent: Wednesday, November 9, 2022 3:28 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Rovei Th 

	
	
			Foreign Language Screening Test 
		
	Name 	Rovei Th / (91) 8595344298 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	
Thank you for contacting us. 

Dear, Mr/Mrs/******** 

Thank you for contacting us regarding your item delivery status. 

I'm very sorry for the inconvenience and and the problems that you have faced. I sincerely apologise for what you must have been through. 

Since the customers address as per courier was wrong, so the courier couldn't able to deliver to your order to your address. Therefore, you may kindly cancel the previous order and reorder it again with correct shipping address information in details. Wherein, as per the company's policy you are ask to change your shipping address after logging in to your account so that we will deliver your order on estimated delivery date. In the meantime, feel free to contact us by using the contact information below in case you have any queries and concerns or something else that I can assist you with. 

Regards 
*********** 
Phone# 1234567890 
Email: [email-masked] 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Thank you for contacting us. 

Sir/madam, 

Subject: Refund/ Replace request for Cabinet TV 

Dear, ********** 

Thank you for contacting us regarding your refund request on cabinet TV. We take pride in ensuring our products and services always meet our customers’ needs. 

We are happy to inform you that your return/ refund request falls within our policy and will be in processing upon 10th of days or after the customer completes a step such as shipping back the item. 

You should expect to see the refund amount added to your credit card or bank account within 10 to 15 days or days after the product is shipped back. In the meantime, feel free to reach out using the contact information below if you have any questions, concerns, queries or something else I can assist with. 

Phone No: 1234567880 
Email: [email-masked]