Subject: Candidate Name - Abhishek Srivastava
From: Satyam Saini <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 17 Nov 2022 04:37:09 -0700 (MST)

Candidate Name - Abhishek Srivastava 

English Typing Speed - 32 WPM. 
Accuracy - 100% 

Note:- Please describe in 200-300 Words :- 

Q.1. The Qualities that you have that will make you a good customer support Representative? 

Ans. The responsibility of a customer support representative is to help customers with their issues. In fact, a customer support representative is like a problem solver. He or she is required to attend to customers' queries and work along with them to understand the root cause of their problems. This requires the representaive to demonstrate patience, analyse customer's issue, research the solution, offer customer a set of available resolutions and remain attentive throughout the process. All of this is not easy. Nonetheless, with a dedicated approach and practice the said qualities can be realised in reasonable time. The most important of the mentioned qualities is to remain calm while working on a customer's problem. So, the representative is required to work backward. This means that post understanding customer's issue, he or she should endeavour to find the root cause of the problem. Then, he or she should address that cause in order to reduce customer's effort to contact the customer support department agin for the same issue. This not only makes a customer happy, but also instills trust in the customer about the product or service he or she has availed from an organization. This job role addresses all post sale queries. Hence, it is imperative that the responsibilty should be shouldered with all seriousness and diligence. Looking at the other aspect of the job function, one appreciates the grooming which the associated service efforts helps the taskmaster realise. Yes, it helps customer support representatives develop a logical outlook toward the situations they face in their personal lives as well. To be honest, the work of a customer service representative is extremely vital. Thus, the work should not be taken for granted. One needs to exercise caution when working on a customer's issue. Empathy happens to be at the core of this work. Empathy means feeling with the customer for his or her situation. Acknowledge the situation and assure the customer that his or her issue will be handled with care. So, in a nutshell, a customer service is an important business function.