Subject: Re: English Language Test - Md Faiz Akram
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 17 Nov 2022 03:54:58 -0700 (MST)

he stay in Okhla,this guy applied for Arabic languge and his Arabic test is been rejected,sound average,called him earlier also to the office , but kept making excuses each time 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 5:15:24 PM 
Subject: Fw: English Language Test - Md Faiz Akram 

interview 

From: Md Faiz Akram <[email-masked]> 
Sent: Thursday, November 10, 2022 10:20 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Md Faiz Akram 

	
	
			Foreign Language Screening Test 
		
	Name 	Md Faiz Akram / (851202) 7280839498 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Costumer 

| sincerely apologize for the inconvinience caused by (details of the issue). We have placed your order . Please, Confirm your landmark. We have found the issue to reach at you. We have processed your feedback and will take action to prevent this issue from happening again. 

Thank you once again, for taking time to give us feedback. Let us know if there is anything else we might help you with. 

Sincerely, 

Faiz Akram | 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi [Name], 

Thank you for reaching out to request a replace or refund on your purchase of TV Cabinet. 

I’m so sorry that you had a negative experience with Homebox. I’ve looked into the issue, and it seems that your request falls under our refund policy [briefly state refund policy], we will gladly honor your decision. We have issued a refund to your (original payment method]. It may take up to [number of days] to see the amount reimbursed to your account. 

I’ve forwarded this issue to [head of the appropriate department], our {person’s job title). In the meantime, I'd like to offer a (discount/refund] for the inconvenience and will be checking in with you in a few days to update you on the status of [issue]. 

Once more, | sincerely apologize for the inconvenience. Please let me know if | can answer any questions, and I’d be happy to help! 

Best, 

[Faiz Akram]