Subject: Fwd: English Language Test - Abhishek Srivastava
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 17 Nov 2022 02:23:49 -0700 (MST)

Can you please evaluate this test? Thanks 

From: "Abhishek Srivastava" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, November 17, 2022 2:00:15 PM 
Subject: English Language Test - Abhishek Srivastava 

	
	
			Foreign Language Screening Test 
		Name 	Abhishek Srivastava / (+91) 8081778422 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi! 

We checked the status of your order. As per our courier partner, the address provided by you is incorrect. We request you to kindly send us an email at [email-masked] mentioning your complete address. We assure you that upon the receipt of the correct address, your order of handbag would be delivered without delay. We look to hear from you soon. 

Regards, 
Abhishek Srivastava, 
Customer Relations 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi, Abdul! 

We apologize for the situation you had to face. We understand your pain. We will work together to resolve this issue. I have processed a replacement for your TV cabinet. The order number for the same 123456789. The cabinet shall be delivered to you in proper shape and without any defects in two working days. Thereafter, or installation team will get in touch with you in one working day. Thank you for shopping from Homebox. You have a nice day. 

Regards, 
Abhishek Srivastava, 
Customer Relations