Subject: Re: English Language Test - Anamika Mishra
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 17 Nov 2022 01:09:18 -0700 (MST)

Stay in Delhi,sound ok, looking for WFH 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 4:53:12 PM 
Subject: Fw: English Language Test - Anamika Mishra 

interview 

From: Anamika Mishra <[email-masked]> 
Sent: Thursday, November 10, 2022 2:09 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Anamika Mishra 

	
	
			Foreign Language Screening Test 
		
	Name 	Anamika Mishra / (201001) 9267961648 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

This is regarding your order#*********. 

We see that you have placed an order for a hand bag from our online store. We are happy to inform you that we shipped your product in less than 24 hrs since you placed the order. 

We have received notification from our courier partner that they are unable to locate your address due to some error. 

I would request you to help us with your complete address with your contact number. We will share the same with our delivery partner to process the delivery as per plan. 

Thank you for your patience and we appreciate your partnership with us. 

Regards, 
Support 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Customer, 

I deeply regret the inconvenience caused to you. 

I will process the replacement. Please suggest a date when I can process the pickup of damaged product. As soon as pick up is complete, we will share the delivery and installation date with you. 

I apologize for all the hassle. I will plan to ensure you have pleasent shopping experience with us. 

During this entire replacement process, if you have any questions or concerns, please feel free to reach us. We appreciate your patience and cooperation. 

Regards, 
Homebox