Subject: Re: English Language Test - Kapinjal Kant
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 17 Nov 2022 00:36:13 -0700 (MST)

He is the same guy , who said ,he met with an accident on the date of joining last time 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, November 17, 2022 12:55:45 PM 
Subject: Fw: English Language Test - Kapinjal Kant 

interview 

From: Kapinjal Kant <[email-masked]> 
Sent: Thursday, November 17, 2022 12:09 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Kapinjal Kant 

	
	
			Foreign Language Screening Test 
		
	Name 	Kapinjal Kant / (+91.) 9717868010 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello, 

This is in regards to your order of handbag which you have booked with us. 

The order was dispatched from our side the same day order was placed and is with carrier now. 

I would request you to provide the complete address as the carrier have tried to deliver the order but unable to locate the address of yours. 

Regards, 
Kapinjal 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

I am sorry to hear about the issue you have faced with the order. This is certainly not the experience we want our customers to have. 

To make things right, I have initiated a replacement for your product and also shared the feedback for same to avoid it from repeating in future. 

I hope it helps! 

Regards, 
Kapinjal