Subject: Re: English Language Test - Abhishek Kanojiya
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Nov 2022 06:21:20 -0700 (MST)

Stay in Mumbai,can relocate,sound ok,5 month of experience,last salary-23k,expecting-26k,shared test remotely 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 4:09:52 PM 
Subject: Fw: English Language Test - Abhishek Kanojiya 

interview 

From: Abhishek Kanojiya <[email-masked]> 
Sent: Friday, November 11, 2022 12:52 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Abhishek Kanojiya 

	
	
			Foreign Language Screening Test 
		
	Name 	Abhishek Kanojiya / (91) 7718911790 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	As I am customer service representative first I will ask to the customer could you please let me know your booking date and then cross verify the address of the customer and then inform the customer please wait I am checking the correct information while I am checking the information for you. Then I will check and confirm the address to the costumer once its correct I will reconfirm the customer then I will update the latest address to the courier order and the inform the costumer by mistake its showing the different then original one so please next 2 3 days here I have change your address in these order so I kindly request you please wait for more 2 3 days you will receive your order soon. I will try to manage the customer politely and arrange the ship order as soon as possible. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Subject: Regarding your unit damaged 

Dear Abdul, 

I would like to apologize for the disappointment caused to you on behalf of the company. I assure you that your complaint has been forwarded to the concerned department and strict action is being taken to rectify the situation. 

Your satisfaction with our services and your feedback as a client are of the utmost importance to us. I would be happy to answer any further queries while we look into this matter. 

Thank you for your patience. 

Best regards, 
Abhishek Kanojiya 
7718911790