Subject: English Language Test - Afreen Afzal
From: Afreen Afzal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 07:42:45 -0500

| | Foreign Language Screening Test

Name | Afreen Afzal    /  (011) 7088904039    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer,

Thankyou for reaching out, Your order has been shipped by us and handed over to courier company. It will delivered to you shortly but I would like to bring it to your attention that the shipping address is not right so that is why your order has not been delivered to you yet and I am sorry for that.

So here I am giving you the number of courier department kindly call them and and track your order.
[Courier department no]

If you have another questions or concerns about your order, let me know
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for reaching out and for bringing this to our attention. I am sorry that you’re disappointed with the product. I can understand how can it be frustrating to not meet to the requirements of the product,

so hopefully, we can get this sorted out for you. If not, I will be happy to issue you a refund.

Please let me know how would you like to proceed.

Regards
Homebox team

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