Subject: Re: English Language Test - Monika Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Nov 2022 05:13:55 -0700 (MST)

stay in Noida,sound dumb, fresher 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 4:09:07 PM 
Subject: Fw: English Language Test - Monika Singh 

interview 

From: Monika Singh <[email-masked]> 
Sent: Friday, November 11, 2022 1:20 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Monika Singh 

	
	
			Foreign Language Screening Test 
		
	Name 	Monika Singh / (+91) 6393893167 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, "CX name." 

Greetings from "company name" 

We understand your concern regarding the delay in the delivery of the product you ordered from our website. Please be assured that we are here to assist you with the same. 

With regards to your concern, we have received an update from our courier partner that the deliverable address that you have mentioned is wrong, and due to this, your order was not delivered on time. 

Moreover, we request that you kindly share the correct address with us over here so that we can update the address and have your order delivered to you. 

If you have any further questions, please contact us via the same email address. 

Regards, 
Team "Company name" 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi, Abdul 

Greetings from "company name" 

We understand your concern regarding the issue of the delivered product. Please be assured that we are here to assist you with the same. 

With regards to your concern that there are scratches on the delivered product (the television), we request that you kindly share pictures of that so that we can share them with our relevant team and assist you in a better manner. 

If you have any further questions, please contact us via the same email address. 

Regards, 
Team "Company name"