Subject: English Language Test - Anjali Oli
From: Anjali Oli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Nov 2022 06:18:21 -0500

| | Foreign Language Screening Test

Name | Anjali Oli    /  (91) 8178405705    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir/Mam

This email is in response to the email received by you on 16.11.2022

This email is regarding order number xxxx which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong.

I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 98xxxxxx77 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,
From abc Company,
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]

From: [email-masked]

Sub: Tv cabinet installation issue.

Respected Sir/Mam

This email is regarding your Tv Cabinet installation number  8976 has successfully installed at your home.

As per your request regarding your Tv Cabinet, we will surely sent back our team with new Tv Cabinet replacement within 24 hours.

I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Thanking you,
From Homebox Company,
Customer Service Representative.

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