Subject: Fw: English Language Test - Sagar Tiwari
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 16 Nov 2022 09:56:07 +0000

interview
________________________________
From: Sagar Tiwari <[email-masked]>
Sent: Wednesday, November 16, 2022 1:32 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Sagar Tiwari

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sagar Tiwari    /  (+91) 8604657577    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Respected Sir/Ma’am,

This email is in response to the email recieved by you on 11.11.22

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately the courier company could not carry on with the further process because the provided address was wrong. I would be grateful to you if you could send us the correct address with two phone numbers as to the person who we can contact while making the delivery.

Another way of completing the process is by contacting the courier company whose number is 9865473292 and providing them with your exact location or going to the courier company yourself and collecting it.

We are extremely sorry that you had to go through this experience with us.

Thanking you,

For ABC company,

Customer service representative

Sagar tiwari
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Respected Sir,

This email is regarding your complaint towards the order number TV123-BH.

This is to imform you that we’ve received your request and we just wanted to tell you that your TV cabinet will be replaced with a new one without any extra payment withing the next 24 hours!

We would like to apologise from our end for such an experience you had to face and we would like to also extend the warranty of the TV cabinet you purchased from our store as a part of our apology!

Thanking You,
Home box team,
Customer service representative
Sagar tiwari