Subject: Candidate Name : Zaid Ahmad
From: Satyam Saini <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 16 Nov 2022 02:48:21 -0700 (MST)

Please Describe in 200-300 words:- 

Candidate Name : Zaid Ahmad 

English Typing Speed.: 35 WPM. 
Accuracy - 100% 
Q.1. The Qualities that you have that will make you a good customer support representative? 

Ans. Customer support of any company or business is a pillar of it's framework. It supports the framework of company or business. Instead of strengthening of that pillar we are doing work for our sales. As We all know to have a good customer support we need to upgrade our query resolution branches. We don't know for which query customer is approaching to our representatives. 

*We have to keep one thing in mind that we required experienced customer respresentatives who have knowledge to give response to customer in less time as we generally maintain AHT (Average Hearing Time). 

*To speak to our customer in a very polite way and ask for a sorry if needed as they are facing issues from our given product. *To check whether we can resolve their query on call or on chat. If can do this we should do that. 

*Escalation is the main part of any query. It depends if the case is delayed and customer didn't get the response yet so we should escalate that concern on priority. 

*Tagging of any case is the main part of any communication. We have to note it down what information we have given to customer. That also helps us to track the previous information which we had shared to customer. 

Above mentioned bullets are indications of good customer support.