Subject: Candidate Name - Laiba Zahir
From: Satyam Saini <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 16 Nov 2022 02:43:35 -0700 (MST)

Candidate Name - Laiba Zahir 

English Typing Speed - 36 WPM. 
Accuracy - 86% 

Note:- Please describe in 200-300 Words :- 

Q.1. The Qualities that you have that will make you a good customer support Representative? 

Ans.As a customer support Representative the basic qualities that should be their is that a customer Representative should be a good listner. As the main objective of an customer agent is to listen the customer ,customer should be our first priority. second and another main qualities is to solve the concern of the customer by listening their query . 

A customer support Represenattive should be calm as the customer may be angry on any situation may be the order is delayed so we should camly handly the concern of the customer. 
We have to Resolve the customer query on priority. As a good customer support Representative we should always agree upon the customer we should not argue with them , 
if customer is complaning about something then we have to first listen to the customer query as if the customer support Representative is not active listener then they cannot resolve the query of the customer .customer support executive should not use harsh words to the customer as we known that customer is facing some issue thats the reason only he contacted to our customer support Represenative .A representative should deal with the customer in a polite manner. 

The customer support Representative should known their language properly because the language is the main factor through which we communicate with the customer and solve their query so a represenattive should have fluency in the languge used by the customer. 

The customer support Represnetative should always sympathize the customer for the delay .