Subject: Re: English Language Test - Ramnath Roy
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 16 Nov 2022 01:22:14 -0700 (MST)

stay in Delhi,fresher , sound average, will come to office tomorrow for screening 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 3:59:58 PM 
Subject: Fw: English Language Test - Ramnath Roy 

interview 

From: Ramnath Roy <[email-masked]> 
Sent: Tuesday, November 15, 2022 12:12 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Ramnath Roy 

	
	
			Foreign Language Screening Test 
		
	Name 	Ramnath Roy / (91) 7033854282 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Mam 

We are sorry that you have a problem, and I will do my best to fix it. 

But, as I can see, we dispatched your order to the courier company on the same day you placed the order....and our courier partner also tried to deliver on time , but the address you provided turned out to be incorrect, due to which your order could not be delivered. 

Therefore, you are requested to enter the correct address in the order, so that we can get your order delivered to you at the earliest possible time. 

And we hope that you do not face such problems in future. have a nice day.. 

Thank you. 
Team Name (*****) 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear, Sir/Mam 

We are sorry to hear that you faced a problem, and we apologize to you for that. 

But don't worry, we will try our best to make your experience better. 

As you stated your problem. So let me tell you that, as per our company policies you have 2 types of options..... either you can change it after you buy the goods for so long (as per company policies) or Then you can apply for refund. , 

Whatever your decision, we will help you with it, and try our best to make your experience better, and hope that you will never have to face any such problem in future. 

thank you 
Team Name (*****)