Subject: English Language Test - PRAVIN P
From: PRAVIN P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 23:53:48 -0500

| | Foreign Language Screening Test

Name | PRAVIN P    /  (+91) 8248282521    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Morning Sir !
We Have received your Request regarding the order of the Handbag .
We have shipped your order and it has reached the Nearby Courier station
Our Courier boy is trying to reach you but we couldn't find your address .We couldn't reach your address there is a Problem While reaching You.
Can you please recheck your address and Reorder the same Product you have ordered .
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Morning sir !
We have received your Mail regarding the Defect in the TV You have Purchased Sorry to hear this from. We are sorry to inform that You have problem regarding this .
Would you like to Repalce it ? Our Team will reach you in next 3 days and your TV will Be replaced Soon .
Thank you

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