Subject: Fwd: English Language Test - Vinayak Sharma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 16 Nov 2022 04:52:50 +0000

Interview

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Begin forwarded message:

From: Vinayak Sharma <[email-masked]>
Date: 16 November 2022 at 10:08:29 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Vinayak Sharma
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Vinayak Sharma     /  (+91) 9784852320    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir,

In the response of your query I want to draw your attention to the problem. We tried to deliver your hand bag at the same address provided by you was the wrong address. So we can't deliver your hand bag.
Please, make your address change so that you can get your product.
We're sorry for your inconvenience.
Thanks for shopping with us. Have a great day.
Thanks & Regards
Vinayak
Customer Support Executive
(babyshop.com)
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

First of all, we're sorry for your inconvenience. We have taken your query. Our concerned team is working on it. As per our policy, you're eligible for refund or change the item. We have sent registered your complaint. We've sent our one of delivery man to your address to change the item.
Be there on the time of his arrival.
Thanks for shopping with us and hope keep continue in future.
Thanks & Regards
Vinayak Sharma
Customer Care Executive
(babyshop.com)