Subject: English Language Test - Sayam Nandi
From: Sayam Nandi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 10:57:01 -0500

| | Foreign Language Screening Test

Name | Sayam Nandi    /  (+91) 9091642842    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings, hope this finds you at your best.
I see you have contacted us regarding the status of you order ####. On checking, I can see that the product was packed and shipped on the same day of the order, however, the delivery team could not complete the delivery as the address confirmed by you was incomplete. I request you to verify the order details from the website and reach out to us with the correct address by replying to this mail. Once we receive it, we will reship the order for you.
We appreciate you shopping with us!
Sayam Nandi
CSA
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings, hope this finds you at your best!
I see you have contacted us regarding the issue with your order ####.
I am extremely sorry to hear that you have been facing issues with the delivered item. I would request you to kindly reply to this email with the invoice and an image of the damaged product so that we can verify the same and proceed forward with a necessary action. I deeply regret the inconvenience you had to face.
We appreciate your understanding and cooperation.
Regards
Sayam Nandi
Homebox team.

| |