Subject: Fwd: English Language Test - Laiba Zahir
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Nov 2022 08:50:11 -0700 (MST)

She is Aparna's reference, please acknowledge. Thanks 

From: "Laiba Zahir" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, November 15, 2022 9:16:55 PM 
Subject: English Language Test - Laiba Zahir 

	
	
			Foreign Language Screening Test 
		Name 	Laiba Zahir / (91) 7457828831 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear sir/ Madam, 

Sorry for the inconvenience what you have caused after not getting your product at your address yet. As per your order request we have already handed over your selected handbag to our courier partner on the same day when you had ordered it. You have mentioned your address as “4th Road ,Garry seeds Apartments ,LA, America. As per the trail mail you wanted to deliver your product at St. Stephen street but we have received request on behalf of Garry Seeds Apartment’s address . Kindly give request on behalf of of correct address so that we can deliver your product earliest. 
Once we will receive correct address from your end we’ll be coordinating with our courier partner within 24 hours to deliver it again on correct address. 

Should you need any further assistance please dk jot hesitate to contact us. 
You can contact freely on 008888221100 

Thanks and Regards, 
Team Customer Service 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir/Madam, 

Sorry for the inconvenience what you have caused. We are pleased to inform you that the product which had purchased comes under 2 years of warranty so it can be replaceable.Kindly share your alternative contact no.so that our Technician could reach at your address with a new TV set. 
If you need any assistance you can drop an email to 
[email-masked] or call freely on 008822993300 

Thanks & Regards, 
Team Customer Support