Subject: Fwd: English Language Test - Zaid Ahmad
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Nov 2022 08:47:39 -0700 (MST)

He is Aparna's reference, please acknowledge. Thanks 

From: "Zaid Ahmad" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, November 15, 2022 8:59:17 PM 
Subject: English Language Test - Zaid Ahmad 

	
	
			Foreign Language Screening Test 
		Name 	Zaid Ahmad / (91) 8826097881 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Madam, 

Sorry for inconvenience what you have caused. As per your order ID 200431289 we already dispatched your Zara Z143 handbag to our courier partner to deliver it at the mentioned address. As per your given address No.4, Ben Gallery, Mary Queen's hill, South America our courier partner tried to deliver your product but there is no address exists as per your details. Kindly give the correct address so that we can deliver it earliest after coordinating with our courier partners. 

For better assistance you can call us on our helpline 9128604521 or else you can drop an email to [email-masked] 

Thanks & Regards, 
Customer First 
Baby Shop 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir/Mam, 

Thanks for your valuable feedback regarding Model no. Sony F1231. Sorry for inconvenience what you have caused. Our team has already checked your attached videos of product which you had purchased on 6th,November,2022. As per your videos product has some scratches on it's cabinet and needs to be replaced. As your product comes under 1 year warranty criteria of product cabinet with LED panel so we will be replacing this product with a new one. Our Technician will be coordinating with you at your registered address with a new product. 
Your patience is highly valuable. 

Should you need any clarification you can drop an email to [email-masked] or call us on 9128604521 

Thanks & Regards, 
Team Customer First 
Baby Shop