Subject: English Language Test - Zaid Ahmad
From: Zaid Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Nov 2022 10:29:17 -0500

| | Foreign Language Screening Test

Name | Zaid Ahmad    /  (91) 8826097881    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Sorry for inconvenience what you have caused. As per your order ID 200431289 we already dispatched your Zara Z143 handbag to our courier partner to deliver it at the mentioned address. As per your given address No.4, Ben Gallery, Mary Queen's hill, South America our courier partner tried to deliver your product but there is no address exists as per your details. Kindly give the correct address so that we can deliver it earliest after coordinating with our courier partners.

For better assistance you can call us on our helpline 9128604521 or else you can drop an email to [email-masked]

Thanks & Regards,
Customer First
Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Mam,

Thanks for your valuable feedback regarding Model no. Sony F1231. Sorry for inconvenience what you have caused. Our team has already checked your attached videos of product which you had purchased on 6th,November,2022. As per your videos product has some scratches on it's cabinet and needs to be replaced. As your product comes under 1 year warranty criteria of product cabinet with LED panel so we will be replacing this product with a new one. Our Technician will be coordinating with you at your registered address with a new product.
Your patience is highly valuable.

Should you need any clarification you can drop an email to [email-masked] or call us on 9128604521

Thanks & Regards,
Team Customer First
Baby Shop

| |