Subject: Fwd: English Language Test - Khushboo Yadav
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Nov 2022 07:53:44 -0700 (MST)

She is Aparna's reference, please acknowledge. Thanks 

From: "Khushboo Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, November 15, 2022 8:17:00 PM 
Subject: English Language Test - Khushboo Yadav 

	
	
			Foreign Language Screening Test 
		Name 	Khushboo Yadav / (91) 7409738297 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir, 

We apologise for the inconvenience caused to you and we would like to inform that your product has already Been shipped but the courier service was unable to reach you as it is showing the shipping address is incorrect. 

Could you please confirm me with the correct shipping address and the contact details: 

Looking forward to your response soon. 

Best regards, 
Xyz 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

I apologise for the way you feel. 

We would like to request you to please share us with the proof of the received item so we can sort out this issue and proceed further accordingly? 

Awaiting for your response. 

Kind regards, 
Homebox Team