Subject: Re: English Language Test - Surbhi Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Nov 2022 07:02:24 -0700 (MST)

stay in Bareily, can relocate,sound very average, fresher, 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, November 15, 2022 12:00:08 AM 
Subject: Fwd: English Language Test - Surbhi Singh 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Deeksha Dadu <[email-masked]> 
Date: 14 November 2022 at 23:59:55 GMT+5:30 
To: Aishwarya Jaiswal <[email-masked]> 
Subject: Fwd: English Language Test - Surbhi Singh 

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Interview 

Sent from my iPhone 

Begin forwarded message: 

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From: Surbhi Singh <[email-masked]> 
Date: 12 November 2022 at 12:59:38 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Surbhi Singh 
Reply-To: [email-masked] 

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			Foreign Language Screening Test 
		
	Name 	Surbhi Singh / (91) 7017611853 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Good morning ma'am , great! Thanks for letting me know about the shipping issue. I know that this has to be frustrating to you. I am happy to help you. I looked up the tracking number and it appears --------) has not delivered your package. Call them at ( provide phone number) as soon as you can and they can help you update your address. To save your time, I have provided your tracking number at the end of this message. Please let me know if I can help in any other way thanks, 

Surbhi Singh, 
Business name 
Tracking no.for e.g (100004578) 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Good morning sir, thanks for letting me know about your problem. I know this is quite frustating to you . I am happy to help you with all possible ways . As I see your product is under return or replaced policy . For this you have to do further processing regarding the replacement or return by tapping on return button and choose the options accordingly. 

Thanks 
Surbhi Singh 
Customer support service 
(_______) 	

	

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