Subject: Fw: English Language Test - Tanya Balani
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 15 Nov 2022 11:53:19 +0000

interview
________________________________
From: Tanya Balani <[email-masked]>
Sent: Tuesday, November 8, 2022 3:40 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Tanya Balani

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Tanya Balani    /  (91) 9717397150    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Sub: Invalid delivery address.

Dear Customer,

Greetings of the day!

Thanks for choosing Babyshop.com. We are sorry about the delayed delivery of your recent order. Your package arrived at our warehouse on time and was handed over to our courier partner in order to get it deliver at your doorstep. However, our courier agent was unable to deliver the package due to the incorrect delivery address details. Kindly click here to check and edit the mentioned address and for more details regarding your order. Moreover, post correcting the delivery address, you will be able to track your order.

Once again, we apologise for the inconvenience and thank you for your patience.

Warm regards
Team Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Sub: Your return request for TV cabinet.

Hello Abdul,

Thank you for pointing out the problem. We understand that this must be frustrating for you.

We would like to inform you that we have accepted your replacement request for your recent order. However, we would request you to return the item to our agent in its original packaging along with the invoice.

Moreover, the replacement order will not be shipped till we receive the return. You’ll receive a confirmation email once your replacement order ships.

We are sorry for the inconvenience and thank you for your patience.

We hope to see you again soon!

Warm regards
Team Homebox