Subject: Fw: English Language Test - Ashish Kumar Mishra
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 15 Nov 2022 11:52:18 +0000

interview
________________________________
From: Ashish Kumar Mishra <[email-masked]>
Sent: Wednesday, November 9, 2022 1:10 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Ashish Kumar Mishra

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ashish Kumar Mishra    /  (0657) 8789540662    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Respected Mam,

This email is in response to the email recieved by you on [Date].

This email is regarding order number [@#@^%%] which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is [number] and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,
Thank you for reaching out and for bringing this to our attention. I am sorry that you're disappointed with the product 'TV Cabinet'. Could you please send the photographs of those scratches that was found on TV Cabinet. In respect of that I'd love to help where I can and pass along your suggestion to our team, but I need just a bit more information before doing so.
I can understand how it can be frustrating to purchasing product and not have it meet your expectations, so hopefully, we can get this sorted out for. If not, The Company will be happy to issue you a refund.

Regards,
[Signature of the Customer Support Associate]